We recognize the trust you place in us and the important role we have in your financial life. Keeping a close eye on the developments both nationally and locally related to the COVID-19 epidemic, we understand this is a difficult time for everyone in our community. Let me first assure you, DoverPhila will not close during this crisis. We anticipate making adjustments as the situation progresses. However, we will not close. We will continue to meet your financial needs, while importantly safeguarding the health and well-being of our members and our employees.
Over the past week, Governor DeWine has been very proactive in an attempt to slow the spread of this virus. We all have an obligation to help with social distancing, which will lessen community spread. In support of this initiative, all DoverPhila branches will transition to drive-thru only beginning Monday, March 23, 2020. Our lobbies will be by appointment only for loans and new accounts and to assist members who are unable to use our drive-thru.
Financial challenges can happen to us any time and disrupt the flow of our income and our ability to pay the bills. At DoverPhila, we understand this. That’s why we are committed to assisting our members who are impacted financially during this crisis. We are instituting multiple initiatives, effective immediately and until further notice. First, we will waive the following fees: non-sufficient funds, overdraft honor, and foreign ATM use, as well as those normally assessed for a one-time over-the-phone loan payment or account deposit from a credit/debit card. To assist current borrowers struggling to make loan payments, we will offer a one-month crisis skip-a-pay available for installment and home equity loans, interest-free loans to assist with up to 3 months of mortgage payments, and interest-only payment options.
Together, we will get through this. You can be confident that your Credit Union will continue to be your trusted financial partner.
President and CEO