5 Scams to Avoid on Black Friday and Cyber Monday

Black Friday and Cyber Monday can be great fun – but they can also put you at great risk. Scams abound on the weekend that heralds the holiday shopping season, and you don’t want a phishing scheme or a bogus bargain to turn you into a Grinch. 

Here are five scams to look out for as you brave the frenzied crowds while trying to snag the best deals after Thanksgiving. 

1. BOGUS CRAZY DEALS 
An iPhone X retailing at just $12? A pair of Ugg boots for $9? These deals sound insane because they are. And yet, thousands of people fall for these scams. And, of course, once the scammers have your credit card information, they’ll use it for their own shopping spree – on your dime. 

Be smarter: Don’t believe any advertised price that is ridiculously low. 


2. GIFT CARDS FOR CHEAP 
In the weeks before Black Friday and Cyber Monday, you might see an explosion of gift cards being sold at online marketplaces for a fraction of their real value. These cards are usually stolen from their real owners, who will likely report them lost. The card will be disabled and you’ll have spent your money on a worthless piece of plastic. 

Be smarter: Don’t buy any super-cheap gift cards 


3. BAIT AND SWITCH
 
Want to win a brand new iPhone X? Just fill out a form with your personal details, and you might be the lucky winner! Your personal details and a site whose authenticity you can’t verify are two things that should never meet. The sweepstakes is just the scammer’s bait to get at your information. 

“Bait and switch” scams can happen offline. Retailers advertise deals so amazing that you’ll find yourself travelling across town to grab the bargains. Once you reach the store, though, you’ll be told those items are sold out, but you can check out what they do have in stock. You may be offered similar, but inferior, products and cheap knockoffs, or nothing you’re interested in at all. These scams are a waste of your time and money. 

Be smarter: Don’t enter any sweepstakes or believe advertisements for heavily marked-down prices on sites and stores you’re unfamiliar with. 


4. DELIVERY PROBLEMS
 
If you receive an email claiming there’s been a problem with the delivery of one of your purchases, be wary. You may be asked to click on a link or download an attachment to arrange an alternative delivery date. Ignore these emails; they’re likely to be scams. If you have a problem with the delivery of your purchase, contact the seller or company directly. 

Be smarter: Never download anything or click on a link from an unverifiable source. 


5. WIRE TRANSFERS
This Black Friday and Cyber Monday, use your credit card. It offers you the most protection against purchases that don’t turn out to be what you expected. A debit card can be a good choice, too, if you’re only shopping at stores and sites you trust and frequent often. 

Never agree to an online purchase demanding payment via money order or wire transfer. These are favorites among scammers since they are similar to paying with cash – once the money has changed hands, there’s almost no way you can get it back. 

Be smarter: When frequenting unfamiliar stores and sites, use your credit card. 

Be an educated shopper this Black Friday and Cyber Monday, and outsmart scammers!

Do You Still Need a Landline?

Your landline – should you or shouldn’t you get rid of it? If you’re feeling like your landline has got to go, you’re not alone. Landlines are quite outdated. In fact, the National Center for Health Statistics reports that more than half of American homes exclusively used wireless phone service during the first half of 2017.

Before you make a decision to cut the wire, read up on the main reasons people cling to their landlines, and why some of them may not matter after all. 


COMMUNICATION DURING EMERGENCIES
This is easily the most pressing reason that keeps people tied to their landlines. If a natural disaster or a power outage hits your area, your cellphones eventually run out of juice. Your landline, on the other hand, keeps you connected to the outside world even when the lights go out.

Why this may not matter:
Here’s where a huge misconception comes into play: Many newer landlines actually won’t work in a power outage. 

Older landlines, which are connected via copper wires to switch boxes and transmit calls between phones plugged into the wall, almost always work in a natural disaster. They connect through wires and don’t depend on electricity. So, your reasoning is sound if your landline is older.

It’s not so simple if your phone line is newer. Most telecommunication companies no longer use copper wires because it does a poor job transmitting signals for cable TV and internet. Most telecom companies that offer bundled services use a Voice over Internet Protocol (VoIP) line instead of copper wires. These lines transmit phone service over the same cables and wires used for the home’s internet connection. A VoIP line needs to be plugged directly into the household’s internet gateway device to work. Landline and internet connected via shared VoIP line stop working when the power goes out. This includes your phone. Ironically, the primary reason people hold onto their landlines may not even be relevant at all.


LET 911 FIND YOU
Here’s where a landline really works for you during times of crisis: It helps emergency responders find you quickly. Operators instantly have your location when you call from a landline. Calls from cell phones are harder to trace.


CALL QUALITY
Call quality of a landline tops that of a cellphone. Landlines rarely make your voice sound tinny, they won’t suddenly drop your calls in middle of an important conversation, and they are hardly guilty of filling your phone line with annoying static.

What about your cellphone? You never know what your cellphone quality will be thanks to bandwidth allocation and its small receiver and microphone.

Why this may not matter: 
You can have great call quality with a cellphone if you have excellent reception at home and impeccable phone service.


MONEY SAVED
In another twist of irony, clinging to your landline might actually be saving you money each month. Here’s why: Most telecommunication companies offer special deals on service bundles like cable, internet, and a landline. If you cut the landline, but keep the other two services, you may not be eligible for that great deal any longer and you end up paying more for fewer services.

Why this may not matter:
If you don’t bundle your telecom services and you keep your phone line separate from your internet connection, this won’t apply.


CHEAPER INTERNATIONAL OPTIONS
You may have a terrific cellphone plan, but your bill can look scary if you ever use you cellphone for an out-of-country phone call. Landlines, on the other hand, often offer fantastic international plans that can make overseas calls affordable.

Why this might not matter:
This factor might not make a difference to you if you rarely make calls overseas.


SHARE A FAMILY PHONE
It can be expensive to get each family member a cellphone. It’s also annoying to have to constantly nag them about not going over their minutes or data coverage.

Why this might not matter:
This won’t concern you if each child already has a cellphone and the family is on a share plan with enough minutes and data to go around.

So, can you hang up on your landline or not? The jury is still out on this one. But, if you carefully consider your own needs and particular circumstances, you can make the decision that’s right for you.

How to Choose the Correct Credit Card for You

Choosing the best credit card for your lifestyle can have a considerable impact on your overall financial health.

In an Ohio Credit Union League 2018 consumer survey, 73 percent of respondents stated they use at least one or two credit cards every month. Of those who regularly utilized credit cards, 39 percent carried up to $1,000 in credit card debt. Another 30 percent owed between $1,000 and $5,000. According to the Ohio Credit Union League’s Quarterly Performance Summary (2nd Quarter, 2018), the average credit card balance held at Ohio credit unions was $2,142.

Ohioans are right in line with national trends as 71 percent of Americans have at least one credit card, according to The Motley Fool. About 18 percent of Americans have three or four credit cards in their wallet, and those cards tend to carry debt.

With the possibility that their credit cards could carry significant debt, it’s not surprising consumers want to shop around before choosing a card.

The majority of respondents in the Ohio Credit Union League consumer survey, about 44 percent, said they look for the best interest rates and lowest fees in their credit cards. According to Experian, most Americans shop for credit cards with a similar mindset; 54 percent seek out a card with no annual fee, while 40 percent look for a low-interest rate. It’s not all business, though. Another 45 percent of Americans and 32 percent of Ohioans said perks, including points for travel, discounts, and other rewards, could influence them to apply for a card.

Americans might have clear motivations for seeking credit cards, but that doesn’t mean they’re easily finding the cards that suit their needs. Although consumers know they should shop for the best deals, according to the Experian survey, 69 percent of Americans said they feel researching the correct card is too time-consuming. Another 61 percent said they become overwhelmed by the number of options available, and 57 percent said it’s too difficult to tell which card would work best for them.

Still, the majority of respondents in the Experian survey, 64 percent, said they believe their perfect credit card is out there, they just haven’t found it, yet.

Don’t let stress over choosing the best credit card deter you from using plastic to pay. Here are tips for finding the perfect credit card:

  • Check your credit. Higher credit scores are more likely to be approved for credit cards with better perks, while those with lower scores may need to shop around more. It’s best to begin the research process knowing your score, rather than being declined for the credit card you want after searching. Federal law entitles you to a free copy of your credit report from each of the three major credit bureaus every year: Equifax, Experian and TransUnion. AnnualCreditReport.com is a federal- authorized site where you can find your score.

  • Figure out what type of credit card you need. Consumers can choose between cards that help improve limited or damaged credit, cards that save money on interest, and cards that earn rewards. Additionally, some consumers choose cards to transfer a balance from an existing credit card. Be sure you’re choosing the card most beneficial to your current situation. Check out the credit cards offered at DoverPhila Federal Credit Union.

  • Decide how likely you are to carry a balance. If you know your credit card will carry debt you won’t be able to pay off right away, you should search for cards with low annual percentage rates. Otherwise, you could end up with card payments that don’t fit into your budget and that drag out longer than expected. Make sure you know how much you can realistically afford to pay in finance charges each month and shop around accordingly.

  • Read all the fine print. Thoroughly research and understand how your potential credit card will fit into your budget. You may be attracted to a card because of its 0 percent APR introductory offer, but make sure you understand how long that offer lasts and what you’ll be paying in finance charges once that rate changes. Some cards also include annual fees, late fees, and foreign transaction fees you should be aware of before you apply. Be sure you understand everything about your new card so you can use it as wisely as possible.

  • Look to a credit union. DoverPhila Federal Credit Union offers competitive rates on credit cards that are tailored to your spending habits, along with reward programs.

Learn more about how DoverPhila Federal Credit Union can help you make a savvy credit card choice. Visit any DoverPhila location or call 330-364-8874 to speak with a credit union member service representative.

Fake Check Scams on the Rise

In early September, the Better Business Bureau (BBB) released a report warning about a spike in fake check scams across the country. While these scams are not new, their occurrence rate has doubled over the last three years and is up 12% from 2017. 

The BBB further announced that billions of dollars in fake checks circulate each year, and that the number of victims this scam traps annually is close to 500,000. The amount of money lost from these scams is just as staggering: The FTC reported losses of approximately $40 million from fake check scams in just one year. 

Perhaps the most alarming aspect of this scam is the fact that the largest pool of its victims falls between the ages of 20 and 29 – a segment of the population that is far more familiar with electronic payment methods, like PayPal and Venmo, than with a simple paper check. This makes them easy victims for the scam.

Aside from ordinary paper checks, this scam can also be pulled off with cashier’s checks and money orders. Regardless of the medium, each of these scams involves a scammer “overpaying” a victim and requesting the check be cashed with the difference being deposited into a designated account belonging to the scammer.

Here are the most common variations of the fake check scam:

  • “Buyers” send sellers a check written out for more than the asking price of an object sold on an online marketplace, such as Craigslist.

  • Lottery “winners” are rewarded with an inflated prize and given instructions to pay back a part of the check to cover taxes or fees.

  • “Employees” are granted checks for supplies, with instructions to wire back a part of it to the “company.”

In each case, the fake check or money order seems to clear in the financial institution. The scam becomes clear a few days later when the victim’s payout to the scammer is deposited and the account does not have sufficient funds to cover it.

Wondering if a check is a fake? Hold it up to this checklist:

  • Is the check’s paper stock weak and flimsy?

  • Check the company’s name and address. Are they spelled correctly?

  • Every check has an identification number printed toward its top and again at the bottom. Verify that these numbers match.

  • If you’re allegedly holding a lottery-winning check in your hands, the check should be written out from a state lottery commission. If it’s made out by a random company, it’s bogus.

  • Look for the special ink required for the Magnetic Ink Character Recognition (MICR) code that’s at the bottom of the check.

  • The check should have a routing number from its bank. You can Google the bank to find out if the routing number is genuine.

Aside from knowing how to recognize a fake check, it’s important to know which kinds of transactions are likely to be scams. Contact the authorities or your financial institution if you come across any of the following:

  • You’re asked to wire money to a company you’re not familiar with.

  • You’re given a check by a “buyer” that is made out for more than the item’s sale price.

  • You’re given a check from a foreign bank you’ve never heard of.

  • You’re asked to pay a fee to claim a “prize.”

Don’t hesitate to contact DoverPhila Federal Credit Union at 330-364-8874 if you have questions regarding a suspicious check, a questionable transaction, or general fraud. It is better to be safe than sorry.

All You Need to Know About Buying a Used Car

Buying a previously owned vehicle can be a great way to save big on one of your most valuable possessions. If you’re shopping for an amazing deal on wheels, then follow the steps below for a smoother ride!

Step 1: WORK OUT A BUDGET
How are you paying for your new set of wheels?

Your purchase will be fairly simple if you’re paying with cash. You already have your spending cap and you know what you can afford. Just make sure not to spend it all on the car, or you won’t be able to cover your vehicle’s insurance, registration, repairs, and future maintenance.

An auto loan is your best option if you’re unable to use cash. Talk to a lender to determine how much car you can afford. Research a few lenders before making a decision and only take the car dealer’s financing if it beats any other offers you have (but be sure to read any fine print). You may be pushed into taking out a larger loan, but be careful not to let your total monthly auto expenses top 20% of your take-home pay.

It’s also a good idea to get pre-approved for an auto loan before stepping foot in the dealer’s lot or visiting their website. Stop by DoverPhila Federal Credit Union to find out about our fantastic auto loans!

Step 2: CREATE A TARGET LIST
Which make and model vehicle do you want to buy? Do you want a car, truck, SUV, or maybe a hybrid? There are many choices and options. Check out Consumer Reports or J.D. Power for reliability ratings on each type of vehicle from the most recent model years. You’ll find detailed reviews and lists of common trouble spots to note. Narrow down your choices to three or four model cars.

Step 3: RESEARCH
With just a few keystrokes, you can get the skinny on your vehicles of choice. Visit Cars.com or TrueCar.com to get started. You can also find used cars for sale in any of these locations:

  • The used-car section of new-car dealerships

  • Used-car dealerships

  • Used-car retailers like CarMax.com

  • Websites, like Craigslist.com or AutoTrader.com, where car owners list their vehicles for sale

Of the four choices, private-party sellers will likely offer the lowest price. However, these cars are not backed by dealerships, so you’re taking a bigger risk with the purchase.

Be sure to consider the vehicle’s year, make, model and mileage when doing your research. It’s also a good idea to find out what the average asking price is for the car you want to buy.

Step 4: GET THE VEHICLE HISTORY REPORT
Learn all you can about each vehicle once you’ve narrowed down your search. What kind of repairs or maintenance did it undergo? Was it ever involved in a collision? Find out with a vehicle history report.

You can get a detailed vehicle report on AutoCheck.com or Carfax.com. Ask the dealer if they have one available for review – policies vary, but many will gladly show it to your or email you a copy. If obtaining one on your own, you’ll be asked for the vehicle identification number (VIN) or for the license plate number.

Step 5: CALL THE SELLER
Contact the seller to verify the information you’ve learned about the car. If you’re using a private-party seller, then ask the owner why they’re selling the car and inquire about any possible mechanical issues. If you’re working with a dealership, then a phone call or an email is a quick way to make sure the car is still available. You can also ask for any basic information about the car that you weren’t able to find out on your own.

Set up an appointment to take the car for a test drive if everything checks out.

Step 6: TEST DRIVE
Pay attention to these details as you try out your potential new car:

  • Is there sufficient legroom and headroom?

  • Is the ride smooth?

  • How is the acceleration and power?

  • Are the seats comfortable and adjustable?

  • Is the “check engine” light illuminated after initial startup?

  • Do you have full visibility?

  • Are the brakes working well and working quietly?

  • Do all the lights (headlights, brake lights, turning signals, internal lights) work?

  • Do the automatic window mechanisms and lock-door buttons work?

If your car has passed the test drive, then ask to see the vehicle’s service records to determine if the car is current with its scheduled maintenance check-ups.

Step 7: HAVE IT PROFESSIONAL INSPECTED
Private sellers and most dealerships won’t have a problem with you taking the car to a mechanic for an inspection. Having your car professionally inspected will only cost you about $100 now, but it can save you loads of aggravation and lots of money down the line.

Step 8: NEGOTIATE
Here’s where the real fun starts! If you’ve worked out your financing, then you already know your spending cap. Otherwise, work it out now before you start bargaining.

Don’t talk about monthly payments when negotiating a price; talk about the price of the car. Make an opening offer based on the average price for your car and use all the information you’ve learned about your vehicle as bargaining chips. Be firm and don’t sound desperate and you will land up with a fairly priced vehicle.

Step 9: MAKE IT OFFICIAL
You’re ready to become the official new owner of your car.

If you’re working with a dealership, then you’ll sign the contract in their financing office. You may be offered additional products and protection here, but make sure the price is worthwhile. Check with DoverPhila Federal Credit Union first. We are able to extend similar protection to our members and have a variety of options tailored to our members’ needs.

Don’t be alarmed if you see extra charges tacked onto your documentation such as sales tax and a license fee. These are standard in most states. If you’re buying your car from a private-party seller, then make sure the title and registration are officially transferred to you.

Don’t forget to have insurance before driving off the lot. Once that is finalized, you’re all set to power up and take your new car for its first spin!

Click here for more information regarding DoverPhila Federal Credit Union’s auto loans and products.

Staying Safe Online

With the average American spending 24 hours a week online, internet safety is more important than ever. A hacked or compromised computer can put you at risk for money loss, phishing scams, or even complete identity theft.

If your computer’s security has been breached, then it can be turned into a “middle man” for online theft. Criminals may remotely control a computer with weak security and use it as a patsy for large-scale crimes against hundreds or thousands of other computer users. An unprotected computer can commit awful crimes without its owner even knowing about it!

Fortunately, keeping your privacy, money, and sensitive information safe when browsing the internet is simple; all it takes is awareness, some proactive steps, and lots of common sense. Read on for steps you can take to keep yourself safe online.

AVOID FAKE SITES
The easiest way to get scammed online is to visit a fraudulent site. If you are browsing a site you do not usually use, then ask yourself these questions to make sure it is safe:

  • Does your browser warn you against visiting the site? Whether you browse with Chrome, Firefox, or Safari, your browser will warn you about certain sites based on actual data and user reports.

  • Is the web text riddled with grammar mistakes and typos? Reputable website owners are careful to present a polished, professional look. If a site looks like it was written by a small child, then leave the site.

  • Is the site secure? Only visit sites with an “https” and not just an “http” in the address bar.

  • Does the digital footprint check out? Google the company’s name to see what the internet and Better Business Bureau are saying about them.

  • Is there a legitimate “Contact us” section? There should be an authentic physical address and phone number for the business.

  • Is there an excessive amount of ads? Ads are intrinsic to the online world, but if a website seems to be covered in intrusive ads then it is likely a fake.

  • Check the shipping and return policies. If you cannot find this information, the site probably doesn’t really sell anything at all – though they are happy to take your money.

  • Is there a trust seal? Companies that deal with sensitive information make an investment to earn your trust. A trust seal, like the PayPal or Norton Secured seal, tells you the company has worked hard to deserve your trust.

  • Is the URL authentic? When redirected to another site, check the new URL to see if it matches the original company.

PRACTICE PASSWORD SAFETY
It is your key to almost every online board and gated site – do your best to keep it safe! Here is how:

  • Use a password generator. The best way to ensure that your passwords do not get hacked is to use a password generator like Sticky Password, LastPass, or 1Password. These services generate a super-secure password for every site you visit – but you will only need to remember your one master password.

  • Change your password. If you do not like the idea of using a password generator, experts recommend changing your passwords every 30-40 days.

  • Never double passwords. Using common passwords across multiple sites is easy on the memory, but hard on your safety and security.

  • Use strong passwords. For optimal security, choose passwords that include a mixture of capitalization use, numbers, letters, and symbols.

UPDATE YOUR BROWSER
Perhaps the most neglected and simplest step of internet safety is keeping your browser updated. You can increase your browser’s security and improve your computer at the same time with just one click.

Here is why you will want to keep your browser running with its newest version:

  • Increased speed. Each new version of your browser is an improvement on the old one. Why lag behind when you could be using a faster browser?

  • Improved website compatibility. Lots of websites rely on updated browsers to share all of their graphics and features.

  • A better experience. A newer browser will offer you added features, customizable extensions and sleeker graphics.

An updated browser will provide better security. Internet companies are constantly looking for ways to protect you and keep you safer. Take full advantage of their efforts by always using the latest version. Updated browsers offer stronger protection against the most recent scams, phishing attacks, viruses, Trojans, malware, and more. Newer browsers have also patched up security vulnerabilities that may be present in your older browser.

Updating your browser is super-easy and super-quick. Late model computers will update automatically as soon as new iterations are released to the public. If your computer is a little older, then you can choose the “auto-update” feature available on some browsers for the same results. Otherwise, you can update your browser manually by following the instructions on your browser. These are typically easy to follow and take just a few clicks.

Follow these tips for safe online browsing. A few small steps now can save you heaps of aggravation and money lost down the line. Do not let those hackers get to you!

Back-To-School Shopping Hacks

Between new backpacks, textbooks, a long list of supplies and a fresh autumn wardrobe, most parents are looking at a bill of close to $700 for school-related expenses this season. Be proactive and save big! Read on for our handy list of back-to-school shopping hacks that will help you keep more money in your wallet. 

Plan to shop five times
To take full advantage of sales and clearance events throughout the summer, plan on making five shopping trips this season so you can get the best prices when they are offered. 

Stock up 
While prices are low, buy enough school supplies to last through the first half of the year or more. You’ll save a ton and not have the hassle of buying more later. 

Take advantage of loss leaders
Every week this season, retailers sell one product at a super-low price. This is their loss leader: an item priced so cheaply that retailers actually lose money on sales. Make sure you catch those deals! 

Shop the dollar store
Before you hit the regular stores, shop for real bargains at dollar stores like Dollar Tree, Family Dollar, and Dollar General.

Buy designer backpacks online
Check out sites like 6PM and eBags for fantastic deals on designer backpacks. 

Use manufacturer coupons
Check out circulars, like RedPlum, and coupon sites, like Retailmenot.com, for manufacturer coupons from supply companies. 

Decode price tags 
Here’s how these popular stores mark their lowest prices: 

  • The Gap: Ending in $.97
  • Target: Ending in an 8
  • Old Navy: Ending in $.47
  • TJMaxx: Yellow price tag

Shop through Love to Shop (exclusive to DoverPhila members)
Do all your online shopping through Love to Shop, a fun and easy way to earn cash back when you shop online at your favorite stores. Credit union members receive cash back for every purchase at over 1,500 online retailersOpens a New Window. in Love to Shop. Get details!

Coordinate with other parents
If you’re in Walmart when they have bargain-priced pencils, offer to buy a few boxes for your friend’s kids. And, when your friend finds the super-hot deal on crayons, he’ll pick up a few boxes for your kids. 

Check out gift-card sites
Save big by buying discounted gift cards to stores like Michael’s and JCPenney on sites like GiftCardGranny and Raise. 

Use the Amazon App
Have your phone handy when shopping so you can comparison-shop when buying your supplies. If an item is cheaper on Amazon, why buy it at a store? 

Sign up for promotional mail

  • H&M: Save 20% on one item when you text your email address to 707-03
  • Kohl’s: Save 15% off your entire order by texting SAVE15 to 564-57
  • Old Navy: Sign up for a weekly text alert by texting 6046 to 653-689 and get a $5 coupon; and also sign up for promo emails on OldNavy.com to get a 30%-off coupon
  • Crazy8: Sign up for emails and receive 18% off your next order plus free shipping
  • The Children’s Place: Input your email address in the pop-up box on TheChildrensPlace.com and get a $10 coupon.

Take advantage of price-matching
Lots of stores, like Office Depot, Staples and Target, offer to match any competitor’s price.

Shop early in the week 
Weekly sales go live on Sundays and the best deals get grabbed first. Shop Sundays and Mondays, and never miss out on a great deal again. 

Save big this season with these back-to-school shopping hacks! And don’t forget to sign up for Love to Shop through Love My Credit Union Rewards!

How to Stay Safe with the Wallet of the Future

Apple Pay, Samsung Pay and other mobile wallets are revolutionizing the checkout experience by blending two developments in payment infrastructure to save you time: near-field communication (NFC) and token encryption.

Approximately one-third of all payment terminals nationwide have been updated to accept Apple Pay. It works on phones equipped with the necessary NFC equipment. If you have an iPhone as recent as an iPhone 6 or newer, you can use the preinstalled Passport app. There are simple, on-screen instructions for adding a debit or credit card. You can even add your DoverPhila Federal Credit Union card!

Samsung Pay is structured similarly and will work on select Samsung Android devices. However, Samsung has incorporated magnetic secure transmission (MST) technology, too. Hold a phone against a payment terminal and it emits a signal that simulates the magnetic strip on a debit or credit card. In terms of convenience, this means you can use Samsung Pay on almost any payment terminal. The only situation where Samsung Pay won’t work is when you need to insert your card into a slot.

Mobile wallets transfer money from customer to vendor via tokenization – the use of a non-secure piece of data to stand in place of a secure one. 

When you make a payment with one of these services, the app creates a token – a random series of numbers – corresponding to your account, along with a one-time security key. It transmits that data to the payment terminal, which sends that token to the “token vault,” a secure database linking these tokens to actual accounts.

If the security key is correct, the token vault transmits a charge directly to the linked cards and returns a verification of funds to the payment terminal. Since the token vault is hosted at the payment processor, the point-of-sale terminal never sees your card information. 

In an ordinary payment, the terminal reads your card information and then transmits it to the payment processor, which then transmits it to your financial institution. This means your information is stored in three different places. 

With tokenization, though, your information is seen only by the payment processor and your financial institution. That’s fewer points of vulnerability for your data. This also means that Apple and Samsung have no idea what purchases you’re making. For fans of internet privacy, this is heartening news.

There are other layers of security involved in these services, too. To use Apple Pay, you’ll need to use TouchID, FaceID or input your PIN. For Samsung Pay, you’ll have to authenticate your fingerprint, input a PIN or confirm an iris scan.

Whether you’re an Apple fan or a Samsung supporter, mobile wallets are an efficient, secure way to pay. As a valued card member of the credit union, you can make mobile payments with a compatible Apple, Android, Windows or Samsung phone, tablet or watch, without ever handing over your card. This service is available for both debit and credit card users. Click here for more information regarding this feature.

DoverPhila Partners with Area Organizations to Offer Financial Literacy Program

DoverPhila Federal Credit Union is partnering with OhioMeansJobs Tuscarawas County and United Way of Tuscarawas County, Inc. to offer a financial literacy workshop for area residents.  “Master Your Money – Simple Tips to Improve Cash Flow” is scheduled for Thursday, August 2nd from 10:00 a.m. to 12:00 p.m. at OhioMeansJobs Tuscarawas County located at 1260 Monroe Street in New Philadelphia. 

The workshop offers easy, straightforward techniques to achieve financial goals. Topics include tackling expenses, increasing savings, and improving credit. Attendees have the option of bringing their own financial information to the workshop to create a personalized spending plan.

“Financial difficulties due to lack of employment and or other employment related issues are what many of the customers we serve face each day.  Through this collaboration with United Way of Tuscarawas County, Inc. and DoverPhila Federal Credit Union, we hope to assist area residents with tools and information to help them become financially stable and achieve financial independence,” said JoAnn Breedlove, COO of the Workforce Initiative Association and OhioMeansJobs Centers in Stark and Tuscarawas Counties. 

“The United Way of Tuscarawas County is pleased to collaborate with OhioMeansJobs Tuscarawas County and the DoverPhila Federal Credit Union,” said Robin Waltz, President of United Way of Tuscarawas County, Inc. “Bringing together organizations with common missions and goals is a win-win for the Tuscarawas County community.”

For further details, contact OhioMeansJobs Tuscarawas County at 330-364-9777. Pre-registration is suggested, but not required.

DoverPhila Federal Credit Union to Host Annual Kids’ Day

Mark your calendars for DoverPhila Federal Credit Union’s annual DP’s Kids Club Day. The family-fun event is scheduled for Saturday, August 4th from 10:00 a.m. to 1:00 p.m. at the credit union’s main office on Fillmore Avenue in Dover.

The credit union is partnering with area organizations such as Tuscarawas County YMCA, Tuscarawas County Public Library, Dover Public Library, Twin Cities Kids Coalition, Takin’ It to the Schools program (part of Personal & Family Counseling Services), STEAM Centers, Illusions by Blathmac, and more to provide lots of family fun and entertainment.

Area youth ages 12 and under will have the opportunity to race through an agility course; to read and check out books, sign up for programs, receive a library card, and play games with a mobile library; to tap into their creative juices with activities focused on science, technology, engineering, art, and math from a pop-up museum; to bounce their way through the defender dome and other inflatables; and much, much more. This free event will also include a goody bag (while supplies last), pizza, and a magic show that starts at 12:00PM. The first 50 children receive a DoverPhila tote with their goody bag.

Check out DoverPhila Federal Credit Union’s Facebook page for more event information, updates, and sneak peeks of what else the credit union and its partners have planned.

Debit Card Safety

How do you pay for your purchases? It may be instinct for you to pull out any piece of plastic without thinking, but your random card of choice might not be the safest way to pay. Let’s explore when and how to use your debit card. 

Credit and debit: How are they different? 
Appearances aside, your credit and debit cards have very little in common. Credit cards allow you to choose your purchases now and pay for them weeks, months or even years later. A balance that grows over time will be charged interest, but if you make timely payments, you’ll have yourself a small loan that usually costs you little to nothing. Credit cards also offer rewards, purchase protection and the ability to back out of a purchase you’ve decided against. You can also contest fraudulent charges on your account, or freeze your credit on a compromised card.  

Debit card payments, on the other hand, will take the money right out of your checking account as soon as you swipe. There’s no interest here, but there also may be less purchase protection. Debit cards are great for helping you stick to your budget and steer clear of debt. However, because they may offer little recourse in case of fraud, credit cards can be the better choice in vulnerable situations. 

Here’s where you may not want to use your debit card: 

  • At the pump. Card skimmers at gas stations are on the rise. By using your credit card instead of your debit card at the pump, you’ll have an added layer of protection against fraud. You can also choose to use cash and avoid the risk of getting skimmed altogether. 
  • At an isolated ATM. Isolated ATMs in locations with very little security and sparse foot traffic are prime targets for hackers.
  • In an unfamiliar location. When on vacation, think before you swipe. You don’t know the area and you can’t be certain which clerks are to be trusted. You’re better off paying with a credit card or with cash so your purchases are protected against fraud. 
  • For large purchases. If you’re springing for a big-ticket item, use your credit card. It’ll offer you dispute rights in case the product doesn’t turn out as you expected. 
  • Restaurants. When you hand a restaurant server your debit card at the end of a meal, they have more than enough time to also swipe your card info! 

Look out for skimmers.
DoverPhila Federal Credit Union encourages its members to use their debit or credit card with caution. It is always good practice to check the payment processor for anything that looks out-of-place, such as a newer keypad on an older machine or a hard-to-use slot for cards.

Stay ahead of hackers.
The credit union offers the My Mobile Money App, a mobile app that helps you control and monitor debit card usage anywhere and at any time using your smartphone, for free! Download the app and take control for your debit card by clicking here.

Seven Ways to Spring Clean for Extra Cash

When that first delightful spring breeze starts blowing, you know it’s time to get your house in shape.

The warmer weather and the brilliant sunshine pouring through your windows can fill you with boundless energy. You’re going to banish those dust bunnies! Every piece of useless clutter must go! You are on a mission to turn your home into a sparkling palace that is completely free of junk. But there’s more than just a neat house awaiting you at the end of all that hard work. Here’s how you can spring clean your way to riches – well, almost. You won’t become a millionaire from your junk, but you’ll put some spare cash in your pocket just by taking a few extra steps while clearing out the clutter. And that’s always a good thing! 

Trade in your electronics.
Gather all those old gadgets and devices you no longer use and bring them to your local electronics store. They’ll likely offer you a gift card for your treasures. Some larger chains, like Best Buy, run a retail-collection program to help you responsibly dispose of old electronics, giving you the chance to earn a gift card. 

Get cash at the consignment store.
Your outdated clothing might be someone else’s idea of high fashion. Bring your old clothing to a consignment shop to see what they’re willing to buy from you. You can also search for consignment chains, like Plato’s Closet or Clothes Mentor, or look up online consignment shops like ThredUp, Tradesy or Poshmark.

Trade in your video games.
If you’ve got a serious gamer at home, consider trading in your old games at GameStop. You’ll get store credit while getting rid of that huge pile of video games!  

Sell old books.
Look up local bookstores that buy back books and bring your collection of old books to them in exchange for cash. If you’ve got a stack of textbooks lying around, sell them online on BookFinder, Cash4Books or eCampus. 

Sell your expensive electronics.
If you’ve got older smartphones or laptops that are in decent condition, they should be able to fetch you a pretty penny. Try selling your stuff on Gazelle.com. They offer free shipping, and once your item is officially logged by the company, you’ll get paid via check, gift card, or PayPal. It’s an easier, faster option than selling on Craigslist or e-Bay. 

Get cash for unused gift cards.
Do you have a pile of gift cards you’ll never use? There are loads of sites that offer a gift-card exchange. Though you may not make back the full amount, you’ll usually score a decent offer. 

Try your luck at giftcard.com, giftcardgranny.com, or tradya.com and fatten up your wallet with greenbacks instead of useless cards. 

Donate to charity.
Donating unused clothing, toys or electronics to charity might be the most worthwhile way to get rid of clutter. As an added bonus, donating goods to charity will earn you a tax deduction, so long as you keep your receipt. 

Spring cleaning is a chore that has to be tackled with lots of energy, time, and hard work. With a bit of extra planning, you can earn some cash in return for the work. 

Want more cash-saving tips? As a member of DoverPhila, you qualify for exclusive discounts and benefits on products and services that you use every day through Love My Credit Union Rewards. Credit union members have already saved nearly $2 billion with Love My Credit Union Rewards discounts. So if you are looking for more ways to save, then check out www.lovemycreditunion.org.

Medical Identity Theft: What to Do and How to Prevent It

Medicare is replacing its old cards with new ones. They contain an 11-digit code instead of a Social Security number. Unfortunately, even though the cards have not yet been issued, scammers are taking advantage of this change.

A caller pretending to be a Medicare representative will ask for payment in exchange for the new ID. Alternatively, the caller might claim to need the victim’s medical information to send out their new card. In reality, though, the cards are free and will be mailed automatically.

In another variation, a caller will wrongly insist that the victim must purchase Medicare’s prescription drug coverage or risk losing all coverage. 

In another ruse not limited to Medicare members, the caller asks for the victim’s checking account number and Social Security number to deposit a supposed refund from their insurer.

Once the scammer has the victim’s medical information, though, they can:

  • Pose as the victim to see a doctor,
  • Obtain prescriptions, and
  • File a false health claim.

Don’t be the next victim!  Here’s what you need to know about medical identity theft. 

The cost.
The average medical identity theft costs $13,500 to fix, but can affect other areas of life and home, such as:

  1. Loss of health coverage. Scammers might max out your benefit limits, leaving you with no coverage. 
  2. Ruined credit history. Scammers can destroy your credit history by racking up hospital bills in your name and then disappearing.
  3. False medical records. When the scammer receives treatment in your name, it’s documented on your medical records. This can be extremely dangerous when you seek medical attention in the future.
  4. Higher premiums. The scammer’s medical activity may cause your premiums to rise. 

Preventing medical scams.
Take proactive steps to ensure you’re not the next victim.

  • Know that Medicare will never call you. They always contact members via mail.
  • Be wary of suspicious-looking bills from third-party providers. If you receive any, alert your insurer immediately.
  • Study your Explanation of Benefits (EOB). If you spot treatments you don’t remember receiving, notify your provider.
  • Check your medical records. Always check them regularly for suspicious doctor visits, prescriptions or maladies.
  • Review your credit history often. If you see unfamiliar charges, immediately ask for a fraud alert and place a freeze on your credit.

Fixing your medical history.
If you spot an error on your medical records, it’s crucial that you correct it so it doesn’t affect your medical treatment in the future. Send a copy of the documents detailing the discrepancy to every medical professional and facility involved in your care. 

Fighting back.
If you’ve been victimized by medical identity theft, be sure to report it! Alert the FTC using their website at www.ftc.gov, or at 1-877-438-4338. If you are a member of Medicare, call 800-MEDICARE or visit www.Medicare.gov. Alternately, report the scam to your own insurance provider. 

Why The Money Talk is Important

Despite financial education being one of the most important lessons to shape our adult lives, it is not something many people learn until much later in life. As a parent, you have many “talks” with your children, but too often the “Money Talk” isn’t one that happens until it is too late.  

Respondents in the Ohio Credit Union League’s 2018 consumer survey indicated they considered lessons from parents extremely important to a child’s financial literacy. However, research suggests that’s not happening.

In that same survey, 61 percent of respondents said they received most of their financial education through experience and life lessons. Only 23 percent felt they had received financial education from home and – surprisingly – only 3 percent of Ohioans received financial education in the classroom.

As a result, Ohio’s teens may not be graduating high school with financial know-how.

Each year, The National Financial Educators Council administers a 30-question financial literacy test to participants ages 10 and up in all 50 states. Teens in Ohio, ages 15 to 18, averaged 60.32 percent on the test. Nationally, students of the same age scored an average of 61.11 percent

Parents want their children to have a good handle on finances before they leave the house in their late teens or early 20s, but most aren’t sharing the necessary wisdom to make that happen.

In the 8th annual Parents, Kids and Money survey, conducted by T. Rowe Price, 69 percent of parents have some reluctance discussing financial matters with kids. And, 35 percent of parents rated talking to their children about family finances as either very or extremely uncomfortable – ranking it alongside talks about death and drugs. Partly, parents may feel too self-conscious about their financial situation to be comfortable sharing advice with their children. This survey also found parents who have declared bankruptcy are 24 percent more reluctant to discuss money with their kids. And, parents carrying more than $5,000 in credit card debt are 14 percent more likely to feel uneasy having those financial conversations. 

“Financial literacy” is an easy term to define, but a more difficult one to put into practice. Here are some tips to help you equip your children with a bright financial future:

  • Set an example. Children who consistently see their parents pay the bills on time and keep a budget are more likely to adopt those practices in their own lives. Parents who have made financial mistakes should also share the experience with their children. That knowledge can prepare kids to avoid the same mistakes with their money in the future.
  • Make savings a tangible concept. Encourage younger kids to collect spare change in a clear jar or container so they can see their savings grow. Each time the kids want a small treat, parents can offer to put the money they would have used to buy the treat into the “savings jar,” instead. Once the jar is full, children can count the money and use the funds to purchase an extra-special treat. That way, they’ll associate a sense of excitement with savings. They’ll learn that delaying gratification can lead to a greater payoff down the road. Also, be sure to stop by DoverPhila Federal Credit Union during Youth Week from April 16th through April 21st to earn extra saving bonuses on deposits made to their youth accounts.
  • Have kids learn with their own money. Kids will learn the value of a dollar better if it’s their own. Younger children who are paid a small allowance for chores they complete around the house will learn the concept of working for money. Kids can then begin to spend their own money on some of the things they want. They’ll begin to appreciate what these items actually cost and will be more open to lessons about price comparison.
  • Get kids familiar with banking. Parents can make a trip to their financial institution an exciting event for younger kids. Let them in on the process – maybe even let them press the buttons on the ATM or help to fill out a deposit slip. They’ll feel included in adult chores and won’t feel intimidated by banking later in life.
  • Get help. DoverPhila offers Banzai, an award-winning, web based financial literacy game, for free to its community. The credit union also offers other programs and events geared towards fostering financial literacy in kids, teens, and adults; as well as a financial counselor.

 For more information about financial literacy call the credit union at 330-364-8874.

ATM Update

We want to bring you up to date on what we’ve learned regarding the ATM skimming event that occurred in February and how we’re working to ensure all of our ATMs are secure going forward.  But first, we again apologize for the inconvenience and any anxiety caused by this event, and especially to those who were impacted.  At this time, all members with known fraud have been reimbursed with all funds restored to their accounts.

The skimming device that was used on the West High Avenue ATM was a high-tech, razor-thin, skimmer that was placed deep inside the card reader by criminals.  The current anti-skimming software on that particular machine was not able to detect this device, and an individual inspecting the machine would not be able to see this device.

We have contracted with Diebold-Nixdorf, an international leader in banking technology and security, to employ a new, state-of-the-art card reader built with enhanced security and fraud protection measures.  The new card readers will be noticeable as you will insert your card into the machine long edge first. When inserted incorrectly, on-screen prompts at the machine will guide you through your transaction and the experience will remain intuitive.  These are the first card readers of this type activated by any financial institution in our service area. 

We take the security of our entire banking operation seriously, and we come to work every day with a desire to earn your business and maintain the trust you’ve placed in us.  It remains our goal to provide the best possible products and services to meet our members’ financial needs. 

DoverPhila ATMs will be updated accordingly.  Please be advised the ATM will be down most of the day during the update.

Main – completed March 22nd
New Phila – March 26th
Uhrichsville – March 27th
Dover – March 28th
Newcomerstown – March 29th

Park Street & Drug Mart - TBD

Rite Aid Acquisition Affects ATM Access

A recent acquisition of more than 1,900 Rite Aid stores by Walgreens Boots Alliance has affected the surcharge-free access at Ohio Rite Aid ATM locations.  As of March 15, 2018, DoverPhila members will continue to have surcharge-free access at two Rite Aid locations in Tuscarawas County – New Philadelphia and Uhrichsville.  All other Ohio Rite Aid ATMs will incur surcharges. 

Due to this recent change, DoverPhila has joined the MoneyPass® ATM network, effective March 26, 2018, which will increase the surcharge-free ATM locations to over 25,000 across the United States; however, you will receive a fee* for using an ATM not owned by DoverPhila.  For more information regarding this, please feel free to contact our ATM Department.

*Fee - a charge from DoverPhila for processing a transaction from another financial institution's ATM.

Update On Recent Fraudulent Activity

DoverPhila Members: Upon further investigation, it is apparent a skimmer was installed on the ATM at our New Philadelphia branch.  The estimated exposure window for debit cards is February 22, 2018 through February 25, 2018. As a precaution, we checked our other ATM locations and they are free of any external devices.  If you suspect that fraudulent activity has occurred with any of your DoverPhila account(s), please contact us immediately. You can do so by contacting our ATM Department at 330-364-8874. We are diligently working to restore the missing funds to our member’s accounts and will close all impacted debit cards and reissue new ones.

We are currently working with the New Philadelphia Police Department regarding this matter.  As we have updated information, we will provide those details.

To help minimize potential fraud, please ask about (or download) DoverPhila’s My Mobile Money app - this will help to control and monitor debit card usage anywhere and at any time using your smartphone.

DoverPhila Offering Award-Winning Financial Literacy Program for Free

Area residents are getting a free education in how to manage their money. DoverPhila Federal Credit Union is working with Banzai, a national award-winning financial literacy program, to make the curriculum available to the community and 10 schools in Tuscarawas County, completely free.

"Banzai is a web-based financial literacy program. Kids have their own bank accounts, and they work through assignments that are based on real life," Morgan Vandagriff, co-founder of Banzai, said. "But because DoverPhila is sponsoring it, local schools get it for free. More than ever, it's important that kids develop sound financial skills to prepare them for the real world. DoverPhila realizes that, and they're doing something about it."

Banzai is an interactive, online program supplemented by printed workbooks which aligns with state curriculum requirements for personal finance education. It has become the largest program of its kind, servicing more than 35,000 teachers and available in all 50 states.

“We’ve offered time, money, industry experience, and a variety of credit union resources to help our schools teach personal finance in the classroom,” Shana Simmons, Director of Marketing & Member Services, said. “Students using the program are exposed to real-life scenarios where they learn to pay bills and balance a budget – but it’s not always easy. Students must learn to manage unexpected expenses such as parking tickets, interest charges, and overdraft fees. The educational program also introduces students to auto loans, bank statements, entertainment costs, savings, and more.”

“Too often students get out of school and they just aren't ready for the financial roller coasters life can give us,” Vandagriff said. “Banzai teaches students to navigate those twists and turns and come out on top. We're excited to work with DoverPhila to improve financial literacy in local schools.

Those interested in using the Banzai program can click here for more information.

New Year, New You, New Budget

Just like swearing off chocolate and carbs, sticking to a household budget is a New Year’s resolution easier made than accomplished. In fact, according to the National Foundation for Credit Counseling’s 2017 Consumer Financial Literacy Survey, last year only two in five U.S. adults said they had a budget and kept close track of their spending throughout the year.

Everybody knows it’s important to track personal finances and maintain your financial health. So, why do Americans have such a difficult time sustaining a budget?

It likely doesn’t have much to do with a lack of money. According to the U.S. Bureau of Labor Statistics, the average household in America makes $74,664, well above the $18,871 national poverty line for a family of three. It’s also unlikely that consumers are too busy to keep up with their budgets. Some budgeting apps like Wally and Mint, can track spending and income with minimal attention from the user.

Financial planning and psychology experts believe the real reason people struggle with budgeting is psychological. According to an article in the Journal of Consumer Psychology, humans only have a finite amount of willpower. We can only restrict ourselves so long before we indulge. Just like dieting, people tend to see budgeting as restrictive; therefore, struggle to preserve the motivation to stick with it.

As you ramp-up your drive for 2018, here are some tips to help you exercise good budgeting habits and overcome a craving to spend.

  • Don’t mindlessly spend: If you don’t feel you have enough money, you could be spending money unnecessarily. Search the corners of your budget for empty spending that isn’t serving you. Many financial blogs offer creative tips to help with this. Check out Lauren Greutman’s list of 13 Things You Should Never Pay For.
  • Make time: If you don’t feel you have enough time to track spending, try finding a simple solution – like an app. Phone apps such as Wally and Mint track spending and income for you. They require minimum attention and time.
  • Start small: It takes weeks to form a new habit, and the same thing applies to tracking your income and expenses. In the beginning, keep it simple. If your spending plan is too complicated or restrictive, you will not stick to it.
  • Budget with a friend: If you don’t feel confident, get some help! Apps, financial blogs, and spreadsheets might help if you’re a little stuck in your budgeting process. But if you don’t even know where to start, consider seeking help from a trusted family member or a financial expert. Your local credit union is dedicated to financial literacy and can offer help and advice for your unique budget.

To learn more about how a credit union can help you be financially fit, visit www.aSmarterChoice.org and find a credit union in your area.

DoverPhila Introduces New Products While Continuing to Give Back

DoverPhila Federal Credit Union continues to strive in the financial industry while giving back as it wraps up another successful year.

The credit union was able to give back $1.2 million to its members. DoverPhila is a community-focused, financial cooperative controlled by its members making it possible for it to reward its members with a bonus dividend. The credit union’s financial success is also shared with its members through other fiscal opportunities such as low cost auto loans, higher interest rates on certificates of deposits (CDs), and a vast array of other products and services.

The credit union also continued to build its relationships within Tuscarawas County through various sponsorships that included Union Hospital’s Run for Home half-marathon, United Way of Tuscarawas County’s Color Us United 2k and Rock ‘n Run 5k, Tusky Days Festival, East Central Ohio ESC’s Family Reading Festival, New Towne Mall’s Wishes & Wants, and Tuscarawas County Public Library Bookin’ It 5k Walk/Run. The credit union also donated to area organizations such as United Way of Tuscarawas County, Junior Achievement of East Central Ohio, Leadership Tuscarawas, Tuscarawas Clinic for the Working Uninsured, Kent State University Tuscarawas, Tuscarawas County Philharmonic, Tuscarawas County Community Hospice, Trinity Hospital Twin City’s mammography unity expansion, and many more.

This year also marked the construction of the credit union’s new North Dover location and the launch of new financial resources. These services include the My Mobile Money App that allows members to control how their DoverPhila debit cards are used, a web-based financial literacy program called Banzai that is available for free to area schools and community organizations, and a new mortgage service area available on its website that offers various mortgage calculators along with prequalification and full-residential loan applications.

DoverPhila Federal Credit Union is excited to welcome 2018 as it continues to serve and meet the needs of its members while building community. Anyone who lives, works, and attends church or school in Tuscarawas County can share in its success by making a simple $5 deposit at any of its five locations in Dover, New Philadelphia, Newcomerstown, and Uhrichsville. Please call a member service representative at 330-364-8874 for more information about opening an account.