We want to bring you up to date on what we’ve learned regarding the ATM skimming event that occurred in February and how we’re working to ensure all of our ATMs are secure going forward. But first, we again apologize for the inconvenience and any anxiety caused by this event, and especially to those who were impacted. At this time, all members with known fraud have been reimbursed with all funds restored to their accounts.
The skimming device that was used on the West High Avenue ATM was a high-tech, razor-thin, skimmer that was placed deep inside the card reader by criminals. The current anti-skimming software on that particular machine was not able to detect this device, and an individual inspecting the machine would not be able to see this device.
We have contracted with Diebold-Nixdorf, an international leader in banking technology and security, to employ a new, state-of-the-art card reader built with enhanced security and fraud protection measures. The new card readers will be noticeable as you will insert your card into the machine long edge first. When inserted incorrectly, on-screen prompts at the machine will guide you through your transaction and the experience will remain intuitive. These are the first card readers of this type activated by any financial institution in our service area.
We take the security of our entire banking operation seriously, and we come to work every day with a desire to earn your business and maintain the trust you’ve placed in us. It remains our goal to provide the best possible products and services to meet our members’ financial needs.
DoverPhila ATMs will be updated accordingly. Please be advised the ATM will be down most of the day during the update.
Main – completed March 22nd
New Phila – March 26th
Uhrichsville – March 27th
Dover – March 28th
Newcomerstown – March 29th
Park Street & Drug Mart – TBD