Finding out that your debit card information was compromised is unnerving. Unfortunately, this type of fraud is on the rise and there is no way to avoid it. Card compromises occur when unauthorized individuals gain access to debit card information through a merchant or card processor computer system. This is sometimes referred to as “hacking” into or installing “Malware” to capture data on a computer system. Even though a card is compromised, it does not mean there is fraudulent activity occurring within the member’s account.
DoverPhila Federal Credit Union is notified by their card processor and/or MasterCard® when there is a compromise situation. To minimize your inconvenience with compromised cards, DoverPhila will send a notification letter to the affected member that a new card has been ordered. Within two weeks of the date of this letter, your new card should arrive in a plain white envelope. Your compromised debit card will automatically be cancelled two weeks after the date on the notification letter; if you would like this card closed immediately, please contact the debit card department.
Your new card will be assigned a PIN (personal identification number) which, for security reasons, will arrive in a separate mailing roughly three days after the arrival of your new debit card.
For questions or additional information, please contact a DoverPhila Federal Credit Union member service representative by calling 330-364-8874.