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Covid-19 Member Updates

Message from President and CEO
Financial Support for Members
General Support for Members
Economic Impact Payment Resources
COVID-19 Scams
Reopen Lobbies
IRA & HSA Updates
Mask Requirement

Message from President and CEO

We recognize the trust you place in us and the important role we have in your financial life.  Keeping a close eye on the developments both nationally and locally related to the COVID-19 epidemic, we understand this is a difficult time for everyone in our community.   Let me first assure you, DoverPhila will not close during this crisis.  We anticipate making adjustments as the situation progresses.  However, we will not close.  We will continue to meet your financial needs, while importantly safeguarding the health and wellbeing of our members and our employees.

Over the past week, Governor DeWine has been very proactive in an attempt to slow the spread of this virus.  We all have an obligation to help with social distancing, which will lessen community spread.  In support of this initiative, all DoverPhila branches will transition to drive-thru only beginning Monday, March 23, 2020.  Our lobbies will be by appointment only for loans and new accounts and to assist members who are unable to use our drive-thru.  

Financial challenges can happen to us any time and disrupt the flow of our income and our ability to pay the bills.  At DoverPhila, we understand this.  That’s why we are committed to assisting our members who are impacted financially during this crisis.  We are instituting multiple initiatives, effective immediately and until further notice.  First, we will waive the following fees: non-sufficient funds, overdraft honor, and foreign ATM use, as well as those normally assessed for a one-time over-the-phone loan payment or account deposit from a credit/debit card.  To assist current borrowers struggling to make loan payments, we will offer a one-month crisis skip-a-pay available for installment and home equity loans, interest-free loans to assist with up to 3 months of mortgage payments, and interest-only payment options.

Together, we will get through this.  You can be confident that your Credit Union will continue to be your trusted financial partner. 

Jason Garner
President and CEO

Financial Support for Members

Financial challenges can happen to us any time and disrupt the flow of our income and our ability to pay the bills.  At DoverPhila, we understand this.  That’s why we are committed to assisting our members who are impacted financially during this crisis.  We are instituting multiple initiatives to help ease any financial burden, effective immediately and until further notice. 

Fee Waivers: The following fees will be waived until 8/31/2020. Moving forward, waiving fees will be evaluated on a month-to-month basis.

  • Non-Sufficient Funds – for returned checks or returned debits processing through the ACH (automated clearing house) network

  • Overdraft Honor – for paid checks or paid automatic debits clearing an overdrawn or non-transaction account

  • Foreign ATM Use – incurred when using a non-network ATM

  • OTP Payment/Deposit – assessed for a one-time, over-the-phone loan payment or account deposit from a credit/debit card

  • Late Loan – for individual monthly late fees incurred prior to utilizing an approved skip-a-pay or other payment modification

Skip-A-Payment: We will offer a fee-free crisis skip-a-payment for one month on installment loans and home equity lines of credit.
Interest-Free Loans: We will offer interest-free loans to assist with up to 3 months of mortgage payments to existing borrowers who qualify. Interest-only Payments: We will offer interest-only payment options for existing and qualifying installment loans or home equity lines of credit.
Emergency Loans: We will offer short-term, small-dollar emergency personal loans to qualifying borrowers.  Maximum loan amount will be $1,500 with up to 12 monthly payments and a 90-day first payment deferral.  Rates will be tiered based on credit score from 3.99%-11.99% APR*.

*Annual Percentage Rate – some restrictions apply.

General Support

We recognize the trust you place in us and the important role we have in your financial life.  Keeping a close eye on the developments both nationally and locally related to the COVID-19 epidemic, we understand this is a difficult time for everyone in our community.   Let us first assure you, DoverPhila will not close during this crisis.  We anticipate making adjustments as the situation progresses.  However, we will not close.  We will continue to meet your financial needs, while importantly safeguarding the health and wellbeing of our members and our employees.

The following precautions are being taken:

  • Asking members to use their own pen for signature or providing members with a new pen to be kept by them.

  • Sanitizing drive-thru canisters between every member transaction.

  • Cleaning of all branch ATMs daily.

  • Reducing staff in branches and in our phone center.

  • Please note: this may result in longer wait times.  We ask for your patience and understanding.

  • Employee temperatures taken upon arrival.

  • Limited number of members allowed in lobbies at one time.

  • Members to maintain six feet of distance from others.

  • Designated outside waiting areas for member overflow in lobbies.

  • Masks* worn by all employees while working in branches.

  • Sneeze guards applied at each teller station and member service desk.

  • Scheduled appointments for loans, new accounts, and wire transfers.

  • Added air filtration devices on all furnaces at DoverPhila locations.

  • Masks required for all members inside all DoverPhila locations beginning Friday, July 24th.

    *Masks are not a substitute for social distancing measures. Please continue to maintain six feet of separation between yourself and others as much as possible.

What You Can Do
We encourage you to take advantage of our digital and remote services as much as possible.

  • Online Banking and Mobile Banking – The majority of your everyday banking needs can be managed with these tools, including loan payments and bill payments.

  • Remote Deposit Capture – Deposit checks using our mobile banking app (application approval required).

  • Online Loan Applications – Apply for any consumer and home loan, including our emergency loan offering, online, or apply through Online Banking.

  • OTP Payment/Deposit – Make a loan payment or an account deposit from a credit/debit card over-the-phone by calling 330-364-8874. 

  • Deposits – Make deposits at all branch locations through our ATMs or by placing in our night deposit box.  Night deposit boxes are checked hourly and ATMs are checked periodically during business hours.

  • Secure Messaging – Send a secure message through Online Banking or Mobile Banking. We’ll respond as soon as we can during business hours.

  • Phone Center – Our MSRs can help with questions, account transactions, and loan applications. Hours are 8:00 am-5:30 pm Mon & Thurs, 8:00 am-5:00 pm Tues & Wed, 8:00 am-6:00 pm Fri, and 8:00 am-12:00 pm Sat.

  • Telephone Banking (PAL) – Access account and loan information, and transfer or withdraw funds via check by calling 330-364-8875.

Wire Transfers
Please make an appointment by calling 330-364-8874.  Appointments are available at all DoverPhila branch locations.

Economic Impact Payment Resources

The U.S. Treasury Department and the Internal Revenue Service (IRS) have automated a distribution of economic impact payments (EIPs), with no action required for most people. Please consider the following tips related to these funds:

We are currently experiencing a high volume of calls and long lines at our drive-thrus. Avoid these waits by following the tips mentioned above. These resources can help answer questions regarding EIPs, while also granting quick and convenient access to your accounts.

DoverPhila Federal Credit Union is here to help during this difficult time. Please don’t hesitate to reach out to us with any concerns or questions. Contact us online or by phone at 330-364-8874.

Reopen Lobbies

As we plan to reopen some of our lobbies, special procedures are in place.  Beginning, Monday, May 11th, DoverPhila plans to open lobbies at the following branch locations and will adhere to the maximum occupancy of 15 people in the lobby:

  • 119 Fillmore Ave, Dover

  • 617 West High Ave, New Phila

  • 1656 Roanoke Ave, Uhrichsville

  • 5465 East State Rd, Newcomerstown

DoverPhila has installed several safety precautions, including:

  • Employee temperature is taken upon arrival

  • Limiting number of members allowed in the lobby at one time

  • Asking members to maintain 6 feet of distance from others

  • Guiding members to designated spots outside until assistance is available in the lobby

  • Employees are required to wear a mask while inside the branch

  • It’s recommended that members wear a mask

  • Plexiglass sneeze guards at each teller station and at Member Service Representatives’ desks

  • Appointments for loans and new accounts is recommended

  • Health related questions and temperatures taken for all appointments

We recently added an air filtration device on furnaces at all DoverPhila locations. The added filtration is a needlepoint bipolar ionization technology created by Global Plasma Solutions that works to safely clean indoor air, adding another layer of protection to our current pandemic precautions. The system is ozone-free and the only kind in its category to pass the RCTA DO-160 standard for aircraft.

We ask that members continue to use our online solutions, drive-thrus, and ATMs to allow space in our lobbies for those who have difficulty using alternative methods.  Also, we will continue to monitor Covid-19 and recommendations from local and state health departments and could revert back to closing lobbies if required.  

Mask Requirement

Due to the recent mandatory mask order announced by Governor DeWine, DoverPhila Federal Credit Union requires all members to wear masks* inside all credit union locations starting Friday, July 24th. *Masks are not a substitute for social distancing measures. Please continue to maintain six feet of separation between yourself and others as much as possible.

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